Shipping policy

Thank you for choosing DOMINIC FINN. Based in New Plymouth, New Zealand, our online store focuses on retailing fresh chilled and frozen seafood and poultry. We abide by strict order handling protocols and adopt insulated packaging with ice packs to keep perishable goods fresh, striving
to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed cold‑chain packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. To avoid weekend storage deterioration of fresh goods, we do not dispatch parcels on Fridays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays
occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. Rural delivery incurs extra surcharges. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation.
All fresh food orders will be delivered via cold‑chain courier service, with an estimated delivery period of 1‑4 business days within New Zealand, subject to actual logistics status.
The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, extreme weather, regional traffic restrictions and official holidays. Fresh products are time‑sensitive, and we cannot guarantee freshness if delays are caused by uncontrollable external factors.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances.
Due to cross‑system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data
cannot be loaded normally, customers may contact our support team for manual parcel
tracing.
Incorrect Address and Missed Delivery Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double‑check all delivery information before submitting orders.
DOMINIC FINN shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If couriers cannot complete handover because no one is available to receive the fresh parcel, the goods will spoil quickly and cannot be redelivered. Buyers need to bear all losses arising from missed collection. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently.
Spoiled or Damaged Packages
If your fresh parcel is missing or untraceable during transit, please submit a
loss investigation request to our customer service within 24 hours after the scheduled
delivery date.
Long‑distance cold‑chain transportation may cause packaging rupture. If you receive deteriorated or damaged goods, please retain the original outer packaging and take clear evidentiary photos within 24 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible. Claims submitted beyond the time limit will not be accepted.
Fresh Product Storage Notice
All seafood and poultry are fresh or frozen perishable goods. Please put chilled products into the refrigerator and frozen items into freezer immediately after receiving the parcel. We reject after‑sales claims for deterioration caused by improper storage, delayed refrigeration and long‑term placement at room temperature after delivery.
International Shipping and Customs Notice
We provide global cross‑border shipping services for selected fresh merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries.
All customs‑related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. Some countries impose strict restrictions on imported raw meat and seafood, and certain fresh products cannot be imported. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non‑compliance with local import declaration regulations and food import bans.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after‑sales issues, please contact us via official channels below:
Trade name: DOMINIC FINN
Phone number: +64 21 447 9106
Email: info@domfinx.shop
Physical address: 73 Courtenay Street, New Plymouth Central, New Plymouth 4310, New Zealand